Keep PINs and one-time codes private
Never share a PIN, password or one-time code. Leave them out of messages and websites.
INDATWA SACCO RUSIZI Safety
Protect your money.
Ask for clear information.
Learn how to protect your PIN, one-time codes and records, and ask for clear costs and terms before agreeing to a service.
SAFETY & RIGHTS
Protecting money starts
with clear information.
Know what must stay private, what to request in writing and how to keep a record of your conversation with the SACCO.
Read the full cost
Ask for written information showing interest, processing charges, insurance, penalties and the repayment schedule.
Keep a record
Keep copies of messages, replies and documents you sign. Ask about the complaints route if something goes wrong.
MEMBER RIGHTS
Ask, read and get an answer.
You can ask for clear information about products, charges, requirements and the complaints route. For regulatory guidance, consult BNR’s published instruments.
WHEN SOMETHING FEELS WRONG
Prepare a question without sharing secrets.
01 · Describe the issue
Write when it happened and what you saw, leaving out PINs, one-time codes, passwords and account numbers.
02 · Confirm the channel
Use the SACCO email published by BNR or ask the SACCO to confirm another channel.
03 · Keep following up
Keep the reference for your message and the reply so you can follow up.
THE NEXT STEP